Excelsior Hotel Spa Sainte-Adele, Sainte-Adele

My stay was far from what I expected. The hotel has potential, with some nice amenities like pools and a pleasant dining room, but the rooms clearly need attention and the service was lacking in several areas. While I appreciated the friendly staff I met, it didn't make up for a generally frustrating experience, especially with the outdated facilities and the lack of proper cleaning.

I recently visited this hotel for a mini vacation with my grandson, and we had a great time overall. The staff, especially Richard at the front desk, really made our experience enjoyable. We got upgraded to a larger room, but the restaurant pricing was a bit on the high side. The hotel is in a quiet area, which was relaxing, but it’s not near an amusement park as some might think.

I had a mixed experience at the hotel. While the staff was friendly and the overall cleanliness was commendable, there were significant downsides. The lack of daily room cleaning and inadequate amenities took away from the stay. The facilities, though pleasant, could use some updates. Overall, I wouldn't return due to the poor value for the price charged.

I had a mixed experience at the hotel. While it was clean and had a relaxing pool area, the dated feel of the facilities was disappointing. The limited service due to staffing issues made my stay less enjoyable, and I wasn't able to take advantage of the spa services as expected. Overall, it could use some updates and better communication regarding services.

My stay at the hotel was incredibly mixed. On one hand, the romantic suite exceeded our expectations with its unique features. The staff, especially the welcoming lady at the entrance, made us feel at home. However, another experience revealed cleanliness and maintenance issues that really impacted my comfort and overall impression. While the atmosphere seemed inviting, the lack of upkeep in some areas was a significant downside.